FAQs (Frequently Asked Questions):
Q: How long does it take to process and ship my order?
A: Our standard processing time is typically 2-7 business days. Shipping times vary depending on the destination and chosen shipping method.
Q: Can I cancel my order?
A: Orders can only be cancelled if they have not entered the processing or fulfilment stage. Please contact us immediately at support@zippybasket.co.uk with your order details to request a cancellation.
Q: What if I receive a damaged or defective item?
A: We apologise for any inconvenience. Please contact our customer support team at support@zippybasket.co.uk within 48 hours of receiving the item. Include your order number, a description of the issue, and any relevant photos or details.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at returns@zippybasket.co.uk within 14 days of delivery. Include your order number and a description of the reason for the return. Our team will guide you through the return process.
Please note that this Returns and Refunds Policy, Terms of Service, and FAQs are provided as general guidelines and may be subject to change without prior notice. For any further inquiries or assistance, please reach out to our customer support team at support@zippybasket.co.uk.